Warranty

  • Warranty period

    All Het Juwelen Huys products have a warranty period of 1 year for manufacturing faults. Before you return an article, you must notify us through the support form.

    If an item breaks after the warranty period expires, we kindly request you to contact our customer service via the support form.

  • Excluded from warranty

    The following damage cases are excluded from warranty:
    1. Broken screens
    2. Damage as a result of faulty use
    3. Moisture or water damage

  • Instructions defects/warranty

    Before you return an item, we request you follow the following steps. That way, we can process your return shipment as smoothly as possible.

    1. Use the support form to indicate you wish to return an item.
    2. You will receive a confirmation of your request by email.
    3. You will receive instructions for the shipment of the item by email.
    4. After receipt of your return shipment, you receive a confirmation by email.
    5. Your product will be repaired or exchanged, if possible and if within the warranty period.

    The risks and costs of sending the return are to be born completely by you.

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