• How do I place an order?

    Click on the button 'Order' next to the desired item, and the item will automatically be added to your shopping cart. For the vouchers that let you choose a free piece of jewelry, whereby only shipping costs will be charged, you can order 1 item per order. If you would like to change your order after you added your product to the shopping cart, you can remove the product from the shopping cart and make a new choice. You can cash in 1 voucher per order.

    For the Exclusive Collection and Diamond Collection, you will find the shopping cart icon at the top right of the website ,with the number of items that have been added to the shopping cart. Click on the icon to go the shopping cart. In your shopping cart, you will have the chance to cancel products, change the amounts and check out. You can choose multiple items, but only offset your voucher discount for 1 item.

    When you have added the desired items to your shopping cart, you can make your definitive order and pay by following steps 1 through 3.

  • Cannot place order

    It happens that the use of certain browser versions or system configurations limits the operation of our online order system. This is often caused by proxy servers or firewalls in company network environments. We recommend you perform your order via a standalone PC with at least Internet Explorer 8, Chrome 15, Firefox 8 or Safari 5.

  • Cancelling or changing placed order

    Finished orders are processed fully automated in our system. Therefore, it is not possible to cancel or modify your order. If you do want to modify or cancel your order, you need to inform us as soon as possible through the support form.

  • Why can I not buy the secret deal seperately?

    The secret deal is offered only in combination with an order to add an extra treat to your order.

  • What happens when I order a piece of jewelry of a different value (higher of lower) than the value of my voucher?

    A refund of the remaining value is not possible. The remaining amount cannot be used to pay for an additional product and/or packing and shipment costs. If the piece of jewelry you have ordered has a higher value than your voucher, you can make an additional payment which should also include the packing and shipment costs.